![]() ![]() A complaint must include the name of the Complaining Person, telephone number and the reason of the complaint. A copy of the record will be given to the Complaining Person. At request of the Complaining Person or on instigation of Vodafone, a record can be taken about the complaint filed in person. If the complaint is filed in person, all documents proving that the complaint may be filed must be submitted (an agreement, a bill for the respective billing period, original of the power of attorney etc.). You may complain either in writing or in person at the Complaint Department. How, where and when a complaint is to be filed the price for the provided Service is not billed according to respective price agreements.the Service is not provided in the quality corresponding to applicable legal regulations, or.the Service is not provided in the agreed extent or quality, or.With limitations specified below, we are liable for the extent, price and quality of all Services provided by us. Person authorized to file a complaint – a customer who has entered with us into an agreement on provision of the Services according to the General Terms and Conditions and who exercises their rights under this Complaints Procedure Rules (hereinafter the “Complaining Person”).You can file a complaint in respect of a bill for the Services (hereinafter the “Bill”) or in respect of the Service provided. Complaint - exercise of your rights resulting from our liability for damage to provided Services.Believe us that we will try to solve all disputes to your satisfaction. (hereinafter the “General Terms and Conditions”). You can find your rights in the General Terms and Conditions for the Provision of Electronic Communications Services by Vodafone Czech Republic a. The Complaint Procedure Rules includes the principles and methods of exercising your rights as a customer in respect of our responsibility for defects when providing publicly accessible electronic communications services (hereinafter the “Services”).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |